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What is your return policy?

We’ll take any product back within 90 days of your purchase. If you’d like to make a return, contact us with your Order Number and name of the item(s) you’d like to send back and we’ll email you a prepaid return label. Return shipping is free of charge!

If you used Birchbox Points toward your order, don’t worry! We’ll refund all forms of payment used.

Please note, original shipping and handling fees are non-refundable. Items purchased with a Gift with Purchase can only be refunded with the gift included in your return.

Birchboxes are nonrefundable and are ineligible for returns. Original order costs are nonrefundable.