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I didn't receive my order!

We'd love to help!

To see if your order has shipped, check your Purchase History within your Account Settings on Birchbox.com. Once your order has shipped, it will show as "Complete." You'll be able to view the order details and tracking information by clicking "View Order." You will always receive an email with tracking information once your order has shipped!

If you have any questions about your tracking information or if you have not received your order, please reach out to to us and we will be happy to investigate further.