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What is your store return policy?

If you are not 100% satisfied with the purchase of your full size product, you can return it to Birchbox with a receipt for a full refund within 90 days of the purchase date. You will be refunded in the original form of payment.

Items without a receipt or accompanied by a gift receipt may be exchanged or returned for store credit.  Items purchased with Gift-With-Purchase (GWP) can only be refunded with GWP included with your return.

Samples from Build Your Own Birchbox (BYOB) or from your monthly subscription are not eligible for return or exchange.

We will honor a one-time price adjustment on full-size product within 15 days of purchase accompanied by a receipt.