Unfortunately, at this time we don’t accept online returns in-store. If you are not 100% satisfied with your full-size product purchased online, you can return it to Birchbox for a full refund within 90 days of the purchase date. Return shipping is free of charge. Simply reach out to us at info.birchbox.com and we’d be happy to send you a return shipping label. Please allow 10 business days for the return to be processed once it is received at our warehouse. After your return is received and inspected, your refund will be processed and a credit will be automatically applied to your original method of payment.