< Return to Birchbox.com

My order won’t go through!

If you’re having trouble submitting your order, try these tips:

  • Double-check your card details. If the error message has no specific information, it’s possible the incorrect expiration date or CVV code was entered. If you’re using a saved payment method, we recommend re-entering the card details as if it were a new form of payment and submitting. 
  • If you’re receiving an error message related to the billing address, try processing the order with a previous billing address. Rest assured, you can choose a different shipping address!
  • If you’re not able to enter your card information at all, click here.

Still stuck? Let us know and we’ll help troubleshoot.