433 West Broadway
New York, NY 10012
Monday – Saturday: 11 a.m. – 8 p.m.
Sunday: 11 a.m. – 6 p.m.
Items purchased in store can be returned for a full refund within 90 days of purchase.
Online purchases cannot be returned in store. Items without a receipt or accompanied by a gift receipt may be exchanged or returned for store credit. Items purchased with Gift-With-Purchase (GWP) can only be refunded with GWP included with your return.
Samples from Build Your Own Birchbox (BYOB) or from your monthly subscription are not eligible for return or exchange.
Birchbox Loyalty Points
You’ll be able to redeem your Birchbox Loyalty Points in store, and will earn them on your store purchases.