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What is your return policy?

We accept product returns within 90 days of your purchase. Returns are free!

How do I make a return?

Contact us with your Order Number and name of the item(s) you’d like to send back and we’ll email you a prepaid return label to print.

How will I be refunded?

We’ll refund your original form of payment. If you used Birchbox Loyalty Points toward your order, those will be refunded as well.

Please note, original shipping and handling fees are non-refundable. Items purchased with a Gift with Purchase can only be refunded with the gift included in your return.

Birchboxes are nonrefundable and are ineligible for returns. Original order costs are nonrefundable.