What is your return policy?
We accept product returns within 90 days of your purchase. Returns are free!
Please note, original shipping and handling fees are non-refundable. Items purchased with a Gift with Purchase can only be refunded with the gift included in your return. Birchboxes and Gift Subscription Gift Cards are nonrefundable and are ineligible for returns. Original order costs are nonrefundable.
How do I make a return?
Contact us with your Order Number and name of the item(s) you’d like to send back, and we’ll email you a prepaid return label to print.
How will I be refunded?
We’ll refund your original form of payment. If you used Birchbox Loyalty Points toward your order, those will be refunded as well (in the form of Birchbox Loyalty Points). Please note that Birchbox Loyalty Points cannot be exchanged for cash value.