I am trying to checkout, but my order won't process!
- Double-check your card details. If the error message has no specific information, it’s possible the incorrect expiration date or CVV code was entered. If you’re using a saved payment method, we recommend re-entering the card details as if it were a new form of payment and submitting.
- If you’re receiving an error message related to the billing address, try processing the order with a previous billing address. Rest assured, you can choose a different shipping address!
- If you’re not able to enter your card information at all, click here.
I have multiple charges on my statement, but I only placed one order.
If you attempted to place your order more than once, all attempts will show on your statement as pending charges. All declined charges will fall off of your statement within 3-5 business days, depending on your bank.
Worried you may have ordered twice? Check your Order History to make sure!
If you still need help, please contact our Customer Support Team directly here.