Why do I need to activate my account?
We have recently re-platformed our website. We've upgraded our customer experience to offer a lot more customization options for subscription orders!
In order for existing members to access our new and improved site and view their existing account information, members are required to activate their account on our new platform. Once doing so, you'll be able to access your existing subscription details, customize your upcoming subscription boxes and purchase your favorite products from our store!
How do I activate my account (for Existing Birchbox members)?
Easy as 1-2-3:
- Open "Account Activation" email from Birchbox: You must activate your account directly through email sent from Birchbox with "Account Activation" in subject line.
- Click button or link from email: This email contains a button and a link that redirects you to our new (and very improved!) site.
- Reset password on new site: Once there, you will be prompted to reset your password and then your account has officially been activated!
The first email was sent Week 1, July 2022. Since then, we've sent additional "Account Activation" emails to our existing members whom have not yet activated their account.
I never received an activation email.
We’re so sorry you haven’t been able to access your account. If you were unable to follow steps above, and you haven’t received an email in your inbox (including spam folder, etc.) please send us an email at firstname.lastname@example.org. We’ll be happy to help you from there!
I received the email, but the activation link doesn’t work.
For the best experience we recommend that you activate from Google Chrome and on a computer. If you are still having trouble, please contact our Customer Experience Team at email@example.com.