We pride ourselves on being a small team that supports thousands of customers. While we love talking to everyone, it becomes difficult to provide the best experience possible while juggling inbound calls, social media messages, text messages, and emails.
Providing our customers with the best Birchbox experience is a priority, and to do that successfully, we created a call-back system: schedule a call with us during a specific time frame, and we'll always call you back.
Don't feel like waiting for a call back? Send us a text! We're always available to chat via email and text — every day from 9AM to 6PM EST.