We are working very closely with our logistics and shipping partners to ensure that orders are moving along. Due to the high volume of online shipments because of the impacts of Covid-19, USPS and UPS are experiencing massive delays in updating tracking scans and processing shipments to the next location.
When we pass off your package to the respective carrier, we sometimes will lose visibility into its shipment progress, but have typically seen updates within 10 to 15 business days. If your order has not had a tracking update within 15 business days (not including weekends and holidays), please send us a message.
We appreciate your patience and understanding.