Shop Orders

Shipping

• What are my shipping options?
• Where can I have my order shipped?
• Do you offer free shipping?
• How can I track my order?
• Do you charge sales tax?

Issues with my Shop Order

• My order arrived damaged!
• I'm missing an item from my order!
• I didn't receive my order!

Promotions

• ★ I’m getting an error message from my promo code.
• Where do I enter my promo code?
• How can I tell if my code was applied?
• I forgot to add my promo code to my order! Can you help?
• Can I use more than one promo code?
• Can I get free samples with my order?

Returns

• What is your return policy?
• How do you calculate refunds?

Product Questions

• Can I try a product before I purchase it?

Lists

• What are Lists?
• How can I share my List?

Reviews

• How do I write a review for a product I did not receive in my Birchbox?
• How do I leave sample reviews?
• How do I edit or delete a review?
• Can I leave sample reviews in the Birchbox app?
• What is a nickname?
• Can I submit an anonymous review?

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Troubleshooting

• ★ Can I cancel or edit my order?
• ★ My order won’t go through!
• ★ I have multiple charges on my statement, but I only placed one order.